Working with orders
Orders are customer sales you fulfil before (or without) invoicing: Ordering › Order list and Ordering › Add new order. Every order starts as a Draft with its own order number, reference number and a payment link + QR generated automatically.
The order list
The table shows order number, linked invoice number, customer, total, dates, shipping method, reference, sales person, profit figures and status. Around it:
- Status toggles — filter by any combination of order statuses (plus Invoiced orders / Un-invoiced orders checkboxes).
- Date-range picker and the search box (matches order number, reference, customer name/address, phone, e-mail, even line barcodes and notes).
- Bulk actions — with rows selected: Combine orders (same customer), Convert to invoice, Show product list, Order delivery directions (map route), Bulk delete.
- Row actions — edit, delete, invoice, duplicate, print, PDF, download.
- Excel/PDF export of the filtered list.
Creating an order
Ordering › Add new order creates the draft and opens the editor.
Header
- Customer — Select from existing customers or Add new customer.
- Order number, order date, invoice reference, sales person, delivery date, loaded by, customer ID.
- Shipping method — standard delivery, express, courier, pickup, or supplier direct shipping — and delivery by.
- Admin note, customer note (with copy buttons into the order note) and the order note that prints on the document.
- Toolbar: currency, VAT included/excluded toggle, product search panel, sales price by net margin, and Ignore customer pricing.
Adding products
Exactly like on invoices — four ways:
- Open product search panel and pick products,
- scan a barcode,
- type a product reference and press Enter,
- add a free-text line for headings or non-product charges.
Each line shows quantity, unit price, discount %, VAT and total — click a cell to edit it inline. Line icons give you: a per-line note, the product card, stock status (in stock / low / out, plus best-before state), the stock flow view, and customized pricing (a customer-specific price — highlighted when it's being ignored). Totals recalculate live, and the footer carries the payment information (IBAN/BIC, reference, QR link).
Saving
Update saves the order as a draft; change its status when it's ready to process — the status lifecycle, sending, delivery notes and invoicing are covered in Order statuses, delivery notes & invoicing.