Customer-specific pricing
There are three layers of customer-based pricing, all applied automatically when you add lines to an order or invoice:
| Layer | Set where | Effect |
|---|---|---|
| Customer discount % (VIP) | Customer record | A percentage off all lines that don't have a locked discount. |
| Customer product price | Customer summary › Customized pricing | A special price or percentage for one customer + one product. |
| Order switches | Order/invoice toolbar | Sales price by net margin and Ignore customer pricing. |
Customized pricing
Open the customer's summary and switch to the Customized pricing tab: add a row per product with the customer's price (or discount percentage). These rows can be duplicated and exported (Excel/PDF).
When a line for that product is added to the customer's order/invoice, the special price applies automatically and the line is marked with a lock icon (the customized pricing line icon) so you can see it isn't the list price.
Ignore customer pricing
The Ignore customer pricing switch (order/invoice toolbar) skips all customer-specific prices for that document — useful for one-off list-price sales. Lines whose special price was ignored are highlighted so nothing changes silently.
How it stacks with other discounts
Customer pricing interacts with product discounts, multi-row discounts, quantity breaks and Buy-X-Get-X by a fixed priority ladder — the stronger discount wins, and some combinations are mutually exclusive. The full rules, with worked examples, are in Discount priorities.
VIP discount in practice
Mark a customer VIP and set their discount % on the customer record. Every order/invoice line for that customer then receives the percentage automatically — unless the line already has a locked (product/multi-row/manual) discount, in which case the locked discount stands.